Instructions
STI Collection Kit
instructional video
Prepare your testing session
1 - In Preparation
Introduction
00:00What you will need
01:022 - Connect with us on the Patient Portal
Your kit information
01:25Log in to patient portal
01:36Using your kit
01:413 - Send your kit back to us
Preparing for return
02:19Ready for pickup
02:42Closing
03:02TRANSCRIPT
Introduction
00:00Hello and welcome.
This video will guide you through the Switch Health Sexually Transmitted Infection (STI) Collection Kit experience. Our test collection kits are only one of the many ways Switch Health is delivering accessible healthcare solutions around the world
This quick, easy-to-use kit is designed to be used wherever you are.
With the Switch Health STI collection kit service, your results are returned within a few days. Your official result will be uploaded into our patient portal for viewing and download.
Please note this important information and speak with a healthcare provider if you have any further questions or concerns.
This product is not suitable for those who are pregnant or may be pregnant.
Do not use the Test Collection Kit if you are experiencing any of the following symptoms: lower abdominal pain, unusual vaginal bleeding; sores, bumps or lesions on their genitalia; and or testicular pain. If experiencing any of these symptoms, we strongly recommend that you seek in-person care.
What you will need
01:02To begin, connect with us from a private safe location.
Each Switch Health STI Collection Kit contains a Switch Health Instruction Manual, Switch Health Quick Start Guide, Switch Health Specimen Label, Aptima Urine Collection Kit, Urine Collection Container, Aptima Instruction Manual, Alcohol Prep Pad, Circular Sticker, Biohazard Bag, Purolator Return Shipping Bag.
Your kit information
01:25When you're ready to begin, remove the contents from the kit and lay them out in front of you.
Read the instruction manuals carefully.
Create or log into your Switch Health account.
Log in to patient portal
01:36Click or tap activate test
Enter your serial number to activate the kit for self-collection.
Using your kit
01:41Begin by washing your hands before usage.Using the Urine Collection Cup, collect 20-30mL of initial urine stream. Be sure to collect only the initial stream (not mid-stream). Do not overfill as too much urine may affect your results. To avoid contamination, ensure your labia or penis do not touch the cup.
Use the pipette to transfer 2mL from the collection cup into the tube filling between the black lines. Re-cap the tube tightly.
Wash your hands after specimen collection.
Dispose of remaining urine in toilet. Discard the collection cup and pipette as regular garbage.
Preparing for return
02:19Next, follow the steps to prepare your sample for return.
Write your full name and date of birth as it appears in your Switch Health account on the included specimen label.
Print legibly using a black or blue pen.
Apply label to the tube lengthwise.
Place the tube inside the biohazard bag and seal it.
Place the biohazard bag back into the original Switch Health box and close.
Ready for pickup
02:42Seal the box with the included Switch Health sticker
Place the sealed box into the provided Purolator bag for return.
You will be prompted to enter your address, so we can determine your fastest pickup or drop off options.
All of our return methods are free and contactless.
We will send you an email and SMS text notification once your results are ready.
Closing
03:02At Switch Health, we pride ourselves on being user first.
Our support team is available Monday-Sunday, 10AM-6PM EST.
You can reach us by phone at 1-888-966-6531 or email us at contact@switchhealth.ca.
Thank you for choosing Switch Health.
how it works
It’s quite simple, really.
Our team of healthcare experts have built a quick and easy-to-use test kit so that you can have peace of mind - wherever you are.
step one
Connect with us to get started
Log in or create your Switch Health account.
Tap “Activate test” to start your test session. You will be guided through the following steps.
STEP TWO
Collect 20-30ml of initial urine stream
Be sure to collect only the initial stream of urine (not mid-stream). Do not overfill as too much urine may affect your results.
STEP THREE
Transfer 2 ml to the tube
Using the pipette, transfer 2 ml from the collection cup into the tube filling between the black lines. Re-cap the tube tightly.
STEP FOUR
Discard the remaining urine
Using the pipette, transfer 2 ml from the collection cup into the tube filling between the black lines. Re-cap the tube tightly.
step five
Fill out and apply your tube label
Specimens returned without a completed tube label will not be processed.
step six
Prepare your kit for return
Follow the provided steps on how to securely pack your specimen for transport back to us.
step seven
Return your kit for processing
Select from the available return methods – all options are free! Please return your kit to us as soon as possible.
step eight
Review your results
We’ll notify you when your results are available. Log into your Switch Health account where follow-up care options will be tailored to you.
Questions? We’ve got answers.
All testing devices used by Switch Health are authorized by Health Canada and are validated at accredited and licensed Canadian laboratories.
The results for the STI Test Collection Kit will indicate whether you are positive or negative for common STIs. The Switch Health Test Collection Kit tests for three sexually transmitted infections: Chlamydia, Gonorrhea, and Trichomoniasis.
All results are digitally available to be downloaded in PDF format and/or printed via the Switch Health patient portal. It is the patient’s decision whether test results are shared with anyone else.
The Switch Health Test Collection Kit tests for three sexually transmitted infections: Chlamydia, Gonorrhea, and Trichomoniasis.
You can get a delivered anywhere Purolator and Canada Post provides service.
While most provincial health insurance plans cover the cost of laboratory processing fees for covered medical conditions and illnesses (which is the case for the Switch Health STI Test Collection Kit), some fees like shipping, third-party and program administration are not. Please inquire with your healthcare insurer to learn what coverage is available to you under your personal health insurance plan or healthcare spending accounts.
Switch Health’s STI Test Collection Kit is a urine-based laboratory test and available to all genders.
At Switch Health, we want to support our customers with their health. Depending on your location, if you get a positive result but do not have a family doctor, Switch Health may support you by providing direction on finding online resources to access and may physician care or may facilitate access to care through our network of healthcare partners.
Only individuals who have previously been sexually active or are currently sexually active are candidates for a sexually transmitted infection test.
If you are experiencing the following symptoms, you may be eligible for the STI Collection Test Kit.
· Painful or burning urination
· Discharge from the penis
· Unusual or odorous vaginal discharge
· Pain during sex
· Fever
· Rash over the trunk, hands or feet
At this time, STI Collection Test Kits are not available to those who are pregnant or may be pregnant. Please seek in-person care to avoid any potential adverse outcomes to your pregnancy or potential pregnancy.
If you are unsure about any of the above, we recommend you speak to your primary healthcare provider prior to taking the test.