Canadian Border Testing Program
Your guide to Switch Health’s take-home COVID-19 collection kits for arriving international travellers
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As part of the Government of Canada’s efforts to limit the spread of COVID-19, Switch Health makes arrivals testing fast and reliable with take-home COVID-19 Collection Kits in Alberta and Atlantic Regions.

If you were selected for Mandatory Testing by the Canadian Border Services Agency (CBSA) upon entry into Canada, you (and any selected dependents) must complete your COVID-19 test within 24 hours.

Follow these steps:

1. Create and log into your ASMO account by visiting https://portal.switchhealth.ca
2. Tap “Canada Border Testing” to reserve your test kit for pick up (recommended) or delivery
3. Connect with us on telehealth to complete your test.


Do not swab on your own or your test will not be valid.


Get the latest information on COVID-19 from the Government of Canada at canada.ca/coronavirus

Get the latest information on COVID-19 from the Government of Canada at canada.ca/coronavirus

Find up-to-date testing information for travellers from the Government of Canada at travel.gc.ca/travel-covid

Find up-to-date testing information for travellers from the Government of Canada at travel.gc.ca/travel-covid

HOW IT WORKS
Prepare for your entry into Canada
1
Complete ArriveCAN submission

Download the Government of Canada’s ArriveCAN app to submit your travel information within 72 hours before your arrival to Canada. ArriveCAN is not related to Switch Health.

2
Complete pre-entry test requirements

Visit the Government of Canada website for the latest pre-entry test requirements. This is a requirement for entry into Canada and is not related to Switch Health.

3
Create your Switch Health account

Expedite your experience by creating a Switch Health account now. You must have an account for testing and viewing results on our secure patient portal, ASMO.

4
Get tested on-site or at-home

We offer pick up (recommended) and delivery options. Log into your ASMO account and visit the “Canada Border Testing” tab.

What happens if I test positive?
In the event you test positive for COVID-19, you will be directed to the local Public Health unit for COVID-19 case management and a Switch Health healthcare professional will call to provide support and guidance.
When will I get my results?
Results are available within 72 hours. You will be notified when results are ready for viewing and download.
GETTING YOUR KIT
Pick up your COVID-19 kit or have it delivered to you

Option 1 (recommended): Pick up at our Switch Health in-airport clinics

  • At Halifax Stanfield (YHZ): Find us located pre-security near domestic/international check-in. Open daily 10am to 5pm.

  • At Calgary Airport (YYC): Find us located pre-security on the Departures Level of the Domestic Terminal, near security screening C. Open daily 10am to 5pm.


Option 2: Pick up at a partner location

  1. Log into your ASMO account and go to the “Canada Border Testing” tab

  2. Tap “Get your test kit” to see a list of nearby locations and hours of operation

  3. Reserve the number of kits required

  4. Bring government issued ID + your ArriveCAN e-notification to pick up


Option 3: Have your kits delivered to you (may take up to 3 business days - we encourage pick up where possible)

  1. Log into your ASMO account and go to the “Canada Border Testing” tab

  2. Tap “Get your test kit” to see if your Canadian address of stay is eligible for shipping

  3. Reserve the number of kits required


TAKING YOUR TEST
Prepare for your test by watching our video guide

Our COVID-19 collection kit allows you to self-swab with the oversight and guidance of a Switch Health telehealth professional on ASMO, the Switch Health patient portal. PCR Home Collection Kits are only for use within Canada and cannot be used outside of Canadian borders.


Watch the instructional video below to prepare for your telehealth session.


Audio is available in English, French, Spanish, Cantonese, Mandarin, Arabic, Portuguese, Hebrew, Russian, Hindi, Punjabi and Urdu.


Subtitles are available in English, French, Spanish, Chinese (Traditional), Chinese (Simplified), Arabic, Portuguese, Hebrew and Russian. Select by clicking the "CC" button on the bottom right of the player.

Introduction

The following video will explain the process of completing your at-home collection kit from Switch Health. 

What you will need

In order to complete the test, you will need the following: 

  • Access to reliable Internet 

  • A computer, smartphone or tablet with a camera

  • Hand sanitizer or an area close by for hand washing and facial tissues 

  • Please ensure you have a designated workspace that is positioned in front of a computer, smartphone or tablet

  • You will need to have access to the collection kit contents while being visible on camera with a Switch Health nurse


2
CONNECT WITH US ON ASMO
3
TAKING THE TEST
4
COMPLETING THE TEST
5
SEND YOUR KIT BACK TO US
Introduction

The following video will explain the process of completing your at-home collection kit from Switch Health. 

What you will need

In order to complete the test, you will need the following: 

  • Access to reliable Internet 

  • A computer, smartphone or tablet with a camera

  • Hand sanitizer or an area close by for hand washing and facial tissues 

  • Please ensure you have a designated workspace that is positioned in front of a computer, smartphone or tablet

  • You will need to have access to the collection kit contents while being visible on camera with a Switch Health nurse


INSTRUCTION MANUAL
Need a copy of the COVID-19 PCR Collection Kit instructions?
Download a digital copy of the instruction manual found inside of the COVID-19 PCR Collection Kits in 15 languages
This instruction manual is available in English, French, Spanish, Cantonese, Mandarin, Arabic, Portuguese, Hebrew, Russian, Hindi, Punjabi, Urdu, Ojibwe, Inuktitut, and Cree.
SUPPORT
Frequently asked questions
SELECT A TOPIC
How to Sign Up
2 Articles
The Test & Science
4 Articles
About the Collection Kit
6 Articles
How to Self-Swab
4 Articles
The ASMO Portal
9 Articles
Results and Test Processing
7 Articles
Troubleshooting and General FAQs
10 Articles
How to Sign Up
2 Articles
The Test & Science
4 Articles
About the Collection Kit
6 Articles
How to Self-Swab
4 Articles
The ASMO Portal
9 Articles
Results and Test Processing
7 Articles
Troubleshooting and General FAQs
10 Articles
Do I need to register?

Yes, you do need to register. Advance registration is strongly encouraged as it avoids the general registration queue at the airport and can be done online or on your personal mobile device. Passengers who do not register in advance can also register when they arrive on site.

What is ASMO?
Visit Support Centre
RESOURCES AND HELPFUL LINKS
Information related to COVID-19 provided by Public Health Canada
Switch Health does not own or maintain any of the below links. Any inquiries should be directed to the contact information listed within the articles.

Get the latest information on COVID-19 from the Government of Canada at canada.ca/coronavirus

Find up-to-date testing information for travellers from the Government of Canada at travel.gc.ca/travel-covid

General questions about coronavirus and quarantine
Questions/comments regarding treatment at the border
Updates on social media
Pre-entry tool to determine quarantine obligations
A tool that travellers can use pre-entry into Canada to determine what their quarantine obligations will be
Information regarding ArriveCAN
Use ArriveCAN to provide mandatory travel information on and after your entry into Canada
Information regarding upcoming trips into Canada
Plan ahead before entering Canada
Updates to contact information
This includes telephone number, addresses, email address, and/or to notify PHAC regarding exiting Canada during the mandatory quarantine/isolation period
Information regarding government authorized accommodations
Plan ahead and review these helpful links for mandatory hotel stopovers
Information regarding exemptions
Information related to border restrictions, compassionate release and exemptions to mandatory quarantine