Support Centre

ArriveCAN is telling me to take my COVID-19 test on a different day than what I was told by the border officer when I arrived. What should I do?

It is important that you perform your second test during your quarantine. If you arrived before April 22nd, you may receive a notification telling you to complete a test on Day 8. You should take your test on the day instructed when you entered Canada. If you are asked in ArriveCAN whether you completed your test and if you sent it to the lab before you take your test, answer 'no’

For general inquiries, who should I contact?

For general inquiries, please email

For media inquiries, please email

For results inquiries, please email

For questions on home kits, please email

For any other questions or concerns, please call us at 647-977-1030.

Staff are available to speak 24/7.