Support Centre

How are COVID-19 tests administered?

Depending on where you are being tested, Switch Health offers both bilateral anterior swabs and nasopharyngeal swabs to our patients. For travellers, some countries require a nasopharyngeal swab for entry.

The bilateral anterior swab goes 1-1.5 cm into the nasal cavity. The nurse swirls the swab for 15 seconds and then performs same activity on the second nasal cavity.

The nasopharyngeal swab goes 5-7.5cm into on nasal cavity, swirling for 8 seconds.

All public health testing uses nasopharyngeal swabbing.

For general inquiries, who should I contact?

For general inquiries, please email

For media inquiries, please email

For results inquiries, please email

For questions on home kits, please email

For any other questions or concerns, please call us at 647-977-1030.

Staff are available to speak 24/7.