Support Centre

What is your refund policy?

If you would like to cancel your appointment, please note that Switch Health requires at least 24 hours notice. If you choose to cancel your appointment there is a small processing fee of $10. If you cancel within 24 hours of your appointment, Switch Health will reimburse 50% of the total cost.

For general inquiries, who should I contact?

For general inquiries, please email

For media inquiries, please email

For results inquiries, please email

For questions on home kits, please email

For any other questions or concerns, please call us at 647-977-1030.

Staff are available to speak 24/7.