Support Centre

When will I receive my result?

Results processing time differs depending on where you received your COVID-19 test. Please review the below carefully.

Switch Health Clinics and Corporate Testing:

For private testing, results are generally available same day or next day.

Go to https://portal.switchhealth.ca to review your results. You will be notified by text message or e-mail when your results are ready to view.

Switch Health’s Public Health Assessment Centres:

If you were tested at a Switch Health public health assessment centre in the Peel Region, results may take up to 5 days.

You can view your result by going to https://covid19results.ehealthontario.ca:4443/agree

Switch Health’s At Home Collection Kits:

If you were tested at home using a Switch Health collection kit, results are generally returned within three to five days after your pick up.

Go to https://portal.switchhealth.ca to review your results. You will be notified by text message or e-mail when your results are ready to view.

For general inquiries, who should I contact?

For general inquiries, please email contact@switchhealth.ca

For media inquiries, please email media@switchhealth.ca

For results inquiries, please email results@switchhealth.ca

For questions on home kits, please email homekits@switchhealth.ca

For any other questions or concerns, please call us at 647-977-1030.

Staff are available to speak 24/7.