Support Centre

What is ASMO?

Switch Health’s proprietary patient portal, ASMO, provides a quick and accessible option for patients to review and receive results directly from the lab. ASMO sends an SMS text message and/or email to the patient when results are ready to review. ASMO’s telehealth platform allows patients to connect with a Switch Health nurse for self-collection of nasal specimens for COVID-19 testing.

Log in or create an ASMO account by going to

For optimal use when connected with a nurse, we recommend using the following browser:

  • If on a desktop computer, please use Google Chrome browser.

  • If on an Android phone, please use Google Chrome browser.

  • If on an Apple iPhone, please use Safari.

If you are having trouble with ASMO, please refresh your browser. If you have trouble connecting with a nurse during your telehealth call, please refresh your browser and click “Take Test with a Nurse”.

Ensure you allow your browser access to both your camera and microphone when connecting with a nurse. Your browser will only ask for access to your camera and microphone ONCE.

For general inquiries, who should I contact?

For general inquiries, please email

For media inquiries, please email

For results inquiries, please email

For questions on home kits, please email

For any other questions or concerns, please call us at 647-977-1030.

Staff are available to speak 24/7.